Effective Date: 15 September 2026
Wambugu International Limited (“Wambugu International”, “Wambugu”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Wambugu International Limited collects, uses, stores, protects, and otherwise processes personal information when you visit or use www.wambugu.co.ke (the “Website”), contact us, enquire about a property, request a viewing, submit information through our forms, or otherwise interact with our services.
By using our Website or providing personal information to us, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable laws of Kenya, including the Data Protection Act, 2019.
1. About Wambugu International Limited
Wambugu International Limited is a real estate company based in Nairobi, Kenya. We assist clients with buying, renting, and investing in real estate and provide property-related information, enquiries, viewings, and related services.
Our Website provides information about properties and real estate opportunities in Kenya, including opportunities in areas such as Nairobi and other locations where we operate.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Name, including first name and last name.
- Contact information, including telephone/mobile number, email address, and other contact details you voluntarily provide.
- Property enquiry information, including the property you are interested in, your preferred property type, location, budget, investment requirements, and other information you submit when making an enquiry.
- Viewing and appointment information, including information required to arrange or manage a property viewing, site visit, consultation, or appointment.
- Communications, including information contained in emails, WhatsApp messages, telephone communications, website enquiries, and other correspondence you send to us.
- Website information, including information submitted through contact, enquiry, registration, or property-related forms.
- Technical information, which may include IP address, browser type, device information, pages visited, referring URLs, and other information collected automatically when you use our Website.
- Cookie and analytics information, where applicable, as described in the Cookies section below.
We generally collect personal information directly from you when you voluntarily submit it through our Website or communicate with us.
3. How We Use Your Information
We may use the personal information we collect to:
- Respond to your property enquiries and requests for information.
- Contact you regarding properties, developments, viewings, site visits, consultations, and appointments.
- Provide information about properties that may be relevant to your stated requirements.
- Assist you with buying, renting, or investing in real estate.
- Communicate with you about an ongoing property enquiry or transaction.
- Provide customer support and follow up on enquiries.
- Verify information where reasonably necessary to provide our services or facilitate a property transaction.
- Improve our Website, services, property listings, and customer experience.
- Understand Website usage and improve our marketing and communications.
- Send property-related updates, opportunities, or marketing communications where permitted by applicable law and where appropriate consent has been obtained.
- Maintain records relating to enquiries, communications, and transactions.
- Prevent fraud, misuse, unauthorized access, and other unlawful activity.
- Comply with applicable legal, regulatory, accounting, and other obligations.
- Protect our rights, property, Website, clients, staff, and other users.
We will seek to process personal information for specified, explicit, and legitimate purposes and limit the information collected to what is reasonably necessary for those purposes.
4. Property Enquiries and Communications
When you submit an enquiry through our Website, contact us by telephone, email, WhatsApp, or another communication channel, we may use the information you provide to respond to your enquiry and assist you with your property requirements.
For example, if you enquire about an apartment, house, land, or investment opportunity, we may contact you using the telephone number, email address, or other contact information you provided.
Where necessary to facilitate a property enquiry or transaction, information may also be shared with relevant parties involved in providing the requested service, such as a property owner, developer, property manager, or other authorized service provider, subject to applicable privacy and data-protection requirements.
We do not sell your personal information.
5. Marketing Communications
Where permitted by applicable law, Wambugu International Limited may contact you with information about properties, investment opportunities, market updates, promotions, or other real estate-related services that may be relevant to you.
Where consent is required, we will seek the appropriate consent before sending marketing communications.
You may request that we stop sending marketing communications at any time by contacting us using the details provided at the end of this Privacy Policy or, where applicable, by using an unsubscribe option provided in the communication.
Stopping marketing communications does not necessarily prevent us from sending communications that are necessary to respond to an enquiry, provide a service you have requested, or comply with a legal obligation.
6. How We Share Your Information
We do not sell or rent your personal information.
We may share personal information where reasonably necessary for legitimate business or service purposes, including:
Service Providers
We may use trusted third-party service providers to support our Website and business operations, such as website hosting providers, technology providers, communication platforms, customer relationship management systems, analytics providers, and other service providers.
Where appropriate, such providers may process personal information on our behalf and are expected to handle that information in accordance with applicable data-protection requirements.
Property Owners, Developers and Service Partners
Where you request information, a viewing, or assistance relating to a specific property or development, we may need to share relevant information with the property owner, developer, property manager, or another authorized party involved in responding to your request or facilitating the transaction.
We will seek to limit such information to what is reasonably necessary for the requested service.
Legal and Regulatory Requirements
We may disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or lawful request from a competent authority.
Protection of Rights and Security
We may disclose information where reasonably necessary to investigate fraud, security incidents, unlawful activity, or to protect the rights, safety, property, or security of Wambugu International Limited, our clients, users, employees, or other persons.
7. Cookies and Website Analytics
Our Website may use cookies and similar technologies to help provide functionality, remember preferences, understand Website usage, improve user experience, and support our marketing and analytics activities.
Cookies may collect information such as browser type, device information, pages visited, approximate usage patterns, and other technical information.
You may be able to control or disable certain cookies through your browser or through any cookie-consent tools provided on our Website.
Disabling certain cookies may affect the functionality or performance of some parts of the Website.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
8. Data Security
Wambugu International Limited takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal or regulatory obligations.
The appropriate retention period may vary depending on the nature of the information and the purpose for which it is processed.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Be informed about how your personal information is being used.
- Request access to personal information we hold about you.
- Request correction of inaccurate, incomplete, or misleading personal information.
- Object to certain processing of your personal information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Request other rights available to you under applicable Kenyan data-protection law.
The Data Protection Act, 2019 provides data subjects with rights including the right to be informed, access personal data, object to processing, and request correction or deletion in applicable circumstances.
To exercise a privacy right or make a privacy-related request, please contact us using the contact details provided below.
We may need to verify your identity before responding to certain requests.
11. Children’s Privacy
Our Website and real estate services are primarily intended for adults.
We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites and Links
Our Website may contain links to third-party websites, platforms, property developers, service providers, or other external websites.
We do not control those third-party websites and are not responsible for their content, privacy policies, security practices, or handling of personal information.
We encourage you to review the privacy policy of any third-party website before providing personal information to it.
13. International Data Transfers
Some technology or service providers used in connection with our Website or business operations may process information outside Kenya.
Where personal information is transferred outside Kenya, Wambugu International Limited will seek to comply with applicable Kenyan data-protection requirements relating to international transfers and appropriate safeguards.
14. Accuracy of Personal Information
We seek to maintain accurate and reasonably up-to-date personal information.
If you believe that information we hold about you is inaccurate, incomplete, or misleading, you may contact us and request that the information be corrected.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, business practices, or applicable legal and regulatory requirements.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise a data-protection right, or have a concern about how your personal information is being handled, please contact Wambugu International Limited:
Wambugu International Limited
Hurlingham, Nairobi, Kenya
P.O. Box 2551 – 00200
Nairobi, Kenya
Phone: +254 700 541 508
Email: info@wambugu.co.ke
Website: www.wambugu.co.ke
We will review privacy-related requests and respond in accordance with applicable law.
17. Governing Law
This Privacy Policy is intended to operate in accordance with the laws of the Republic of Kenya, including applicable provisions of the Data Protection Act, 2019 and related data-protection regulations.
Wambugu International Limited
Hurlingham, Nairobi, Kenya
+254 700 541 508
info@wambugu.co.ke